Find out how to get additional technical support and hardware service options for your Apple products. Apple generally prefers customers to visit its support website menu. AppleCare products provide additional hardware service options and expert technical support from Apple.
For legal questions, please go to apple.com/legal/contact and select from the drop‑down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop‑down menu. Apple's customer service team can resolve many issues over the phone, including technical support issues, billing problems and questions about how to operate or use a product properly. Available to qualified customers and requires 24-month installment loan when you select Citizens One or Apple Card Monthly Installments as payment type at checkout at Apple. IPhone activation required with AT&T, T-Mobile, Sprint, or Verizon for purchases made with ACMI at an Apple Store.
Taxes and shipping are not included in ACMI and are subject to your card's variable APR. Additional Apple Card Monthly Installments terms are in the Customer Agreement. ACMI is not available for purchases made online at special storefronts.
The last month's payment for each product will be the product's purchase price, less all other payments at the monthly payment amount. For legal questions, please go to apple.com/legal/contact and select from the drop-down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeit or Knockoff Products from the drop-down menu. See all your repair and service options based on your product and location. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop-down menu. Apple maintains customer service numbers for each country in which it does business.
Before calling, make sure that you have the correct number for your concern and geographical location. You should also have your product serial number available. Trade-in values will vary based on the condition, year, and configuration of your eligible trade-in device. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Gift Card. Trade-in value may be applied toward qualifying new device purchase, or added to an Apple Gift Card. Actual value awarded is based on receipt of a qualifying device matching the description provided when estimate was made.
Sales tax may be assessed on full value of a new device purchase. In-store trade-in requires presentation of a valid photo ID . Offer may not be available in all stores, and may vary between in-store and online trade-in. Apple or its trade-in partners reserve the right to refuse or limit quantity of any trade-in transaction for any reason. More details are available from Apple's trade-in partner for trade-in and recycling of eligible devices. While Apple may be able to assist you with performing some troubleshooting and diagnostic tests over the phone, some issues will require working with a technician.
Apple has a strong reputation for providing quality customer service, particularly in the area of technical support. Calls are usually answered quickly and you may even be offered a choice of music to listen to if you have to wait to speak to someone. Support specialists are considered to be knowledgeable and are usually able to address concerns. An iPhone upgrade or replacement on an existing wireless service contract can be picked up by the primary account holder or by a person authorized by the account holder. Mac, iPhone, iPod, iPad, Apple TV, and Apple display customers within 90 days of ownership are eligible for complimentary telephone technical support.
Online technical support for Apple products is available beyond the initial 90 days. Mac, iPhone, iPod, iPad, Apple TV and Apple display customers within 90 days of ownership are eligible for complimentary telephone technical support. Mac, iPhone, iPod, iPad and Apple TV customers within 90 days of ownership are eligible for complimentary telephone technical support. While it is possible to call Apple customer support directly, you should be aware that Apple relies on a voice menu to direct you to a customer service representative. It may be possible to reach an agent by hitting "0" repeatedly or simply responding "operator" at each prompt.
Apple is a major technology company that manufactures computers, phones, mobile devices, smart watches and peripherals. In addition, Apple sells streaming services, including music, TV shows and movies. As one of the largest technology companies in the world, Apple receives an enormous number of customer service requests every day.
If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for in-store pickup by a third party. The third party will need to bring a government issued photo ID and order number for pickup. Apple is not responsible for actions taken by the third party once your item have been picked up. Wireless carriers have different service cancellation policies.
Please contact your wireless service provider for more information. In the ruling, Judge Rogers says that Apple was lawful in its decision to terminate Epic's developer account last year when it added the Fortnite direct payment option. As such, it is purely up to Apple to decide whether or not to allow Fortnite back on the App Store. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
A third option is to bring a device to an authorized Apple technician or to the Genius Bar at a local Apple Store. You may need to do one of these things anyway if the problem is with a physical product. You will need to make an appointment at a Genius Bar before going to the store. Get the support you need for the Apple products you love—all in one place. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more.
Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. Title in the product shall pass to you when the product is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email.
If there are any issues with delivery, please contact Apple to resolve. Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on thePayment & Pricing page. In the event you have been charged more than the posted price for a product in an Apple Retail Store, please see a Manager for a refund of the overcharge. Most Apple products are eligible for 90 days of complimentary technical support.Online technical support for Apple products is available beyond the initial 90 days. Most Apple products are eligible for 90 days of complimentary technical support.Online technical supportfor Apple products is available beyond the initial 90 days.
Most Apple products are eligible for 90 days of complimentary technical support. If you are unhappy with your communications with Apple's customer service team, don't fret. Before calling, make sure that you have the ability to take notes during your call. Having a written record of the call can be very helpful if you have to escalate your case. Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Apple reserves the right to change quantities available for purchase at any time, even after you place an order.
Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates.
In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees. Wireless carriers have different service-cancellation policies. When the transfer is complete, you will receive a text message. Transferring a number from another wireless carrier ends your current service and termination fees may apply. Once you select your carrier, or the SIM-free iPhone, you'll then choose your finish, capacity and payment type.
You'll then follow the steps below to complete your iPhone purchase. To purchase online, visit the shop iPhone page and choose your iPhone. If you have lost or found an Apple product, contact your local law enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch or Mac. Judge Rogers did rule in factor of Apple in the company's claim that Epic breached its App Store contract when it circumvented Apple to add a direct payment option to Fortnite for iOS.
The ruling on Apple's anti-steering restrictions being anticompetitive is not necessarily a surprise, as this is something Judge Rogers heavily focused on during the trial. This refers to Apple's guidelines that state developers are not allowed to "steer" customers to make digital purchases outside of the App Store. During the trial, Judge Rogers specifically referenced ananti-steering credit card casethat previously made it to the United States Supreme Court. Just over three months after the conclusion of the trial, Judge Yvonne Gonzalez Rogers has handed down her ruling in the Apple vs. Epic Games case. Judge Rogers has issued a permanent injunction saying that Apple can no longer forbid developers from directing users to third-party payment options. Apple.com/nz is a convenient place to purchase Apple products and accessories from Apple and other manufacturers.
Products purchased online from Apple will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations. To purchase Apple products online from outside of the U.S., please click herefor international store information.
Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item purchased. A government-issued photo ID and order number will be required for pickup.
Apple will notify you when your order is ready and the date by which you need to pick up your items. We'll also send you a reminder or two, just in case it slips your mind. Please click here for complete details about in-store pickup. Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we'll provide you with an email order confirmation.
The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Apple cancels an order after you have already been billed, Apple will refund the billed amount. Apple Watch from the Edition collection may only be returned or exchanged if it's in its original, undamaged and unmarked condition after passing inspection at Apple's offsite facility. Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.
If you are not fully satisfied with your iPhone purchase, you can return your undamaged iPhone by calling MY-APPLE or to a U.S. Review the Returns & Refunds section of online Help for more information. In order to check your account status, you will need to enter your wireless phone number, billing zip code, the last four digits of your Social Security number and your account password . You can purchase iPhone through apple.com, or at an Apple Store.
You may also be eligible for Personal Pickup with your iPhone purchase. Personal Pickup lets you purchase your iPhone online and pick it up in an Apple Store. Find out how to purchase iPhone, as well as details on activation, technical support, training, recycling, returns and more. If you have lost or found an Apple product, contact your local police station to report it.
You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac. If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My for iPhone, iPad, iPod touch, or Mac. Apple.com/au is a convenient place to purchase Apple products and accessories from Apple and other manufacturers.
If you have lost or found an Apple product,contact your local police station to report it. Apple Premium Resellers are independent resellers who live and breathe the Mac. These Apple‑dedicated outlets offer the complete range of Macs and other products, along with a full complement of accessories and value-added services. Many phone numbers listed here only work when dialled from within their respective countries or regions.
If your country or region is not listed, view all support options. Many phone numbers listed here only work when dialed from within their associated countries or regions. Upon arriving, she handed her phone to an employee who began "messing around with it for quite a while," she wrote the next day. If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7.
Enjoy a $1 one-week trial membership and get help from a live expert now. To learn more about how to start qualifying toward special pricing, talk to an Apple Specialist in a store or give us a call at 1‑800‑MY‑APPLE. Turn an eligible device into credit towards a new one, or recycle it for free.
We'll help you find a carrier plan and activate your new iPhone in person. Please review theShipping & Pickup page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple's control once it leaves our facilities, Apple cannot be held liable for late deliveries.
